Refund policy

 

Return & Refund Policy

At Beast Mart, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, we’re here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused

  • The item must be in its original condition

  • The item must be returned in its original packaging

  • All accessories, manuals, and included items must be intact

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To initiate a return, please contact us within 7 days of delivery:

📞 Phone / WhatsApp: 03223125004
📧 Email: beastmartofficial@gmail.com

Please include:

  • Your order number

  • Your full name

  • Reason for return

  • Photos (if the product is damaged or defective)

Our team will guide you through the return process.

Refund Process

Once we receive and inspect the returned item:

  • If approved, your refund will be processed within 5–7 business days

  • Refunds will be issued via the original payment method

  • You will be notified once the refund has been completed

Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged items (not due to shipping damage)

  • Items returned without original packaging

  • Products returned after 7 days

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.

Thank you for shopping with Beast Mart.
We appreciate your trust and are committed to delivering a confident and reliable shopping experience.